Customisation on request

What do we mean by custom solutions on request?

Custom solutions on request is a broad concept. At its core, it concerns automation solutions that cannot simply be ordered from a catalog. Sometimes a laboratory comes to us with a very specific challenge: a manual step that is time-consuming, prone to errors, or simply no longer fits the desired level of quality. For these types of questions, there is often no off-the-shelf product available.

In other cases, customization involves modifications to an existing system. For example, you may already be working with one of our solutions, but your process deviates slightly from the “standard” way of working. This can raise questions such as: can this be done differently, more intelligently, or better aligned with how we operate? This too falls under custom solutions on request.

The starting point is always the same: your process leads the way. We adapt the technology to it, not the other way around.

From customer question to concrete solution

Many of our custom solutions originate from conversations with customers. Sometimes such a trajectory starts very practically, for example with a demonstration of an existing system. During these discussions, additional questions often arise: could this also work for our specific application? Can this process be automated? What possibilities do you see?

These types of questions often form the starting point of a customization project. In other cases, the request is immediately clear: a laboratory has a unique process it wants to automate, without any existing product available for that purpose. In those situations as well, we are happy to get involved.

An important advantage for you is that we are not limited to a single niche or fixed application area. Automation is a discipline in its own right. The principles behind robotics, control systems, vision systems, and process integration are largely the same across many sectors. Whether it involves moving Petri dishes, processing samples, or an entirely different operation, we look at the logic of the process and translate it into a reliable technical solution.

What does a typical customization trajectory look like?

Although no two projects are exactly the same, custom solutions on request usually follow a number of recognizable steps:

1. Initial contact and introduction – The process almost always starts with a conversation. This may be prompted by existing interest, a demonstration, or a concrete question. At this stage, the focus is primarily on listening: what do you do, what challenges do you face, and what would you like to improve?
2. Process inventory – Together, we map out your workflow. Which steps are manual, where do bottlenecks arise, and what are the boundary conditions? Consider factors such as space, capacity, accuracy, safety, and integration with existing systems.
3. Exploration of possibilities – Based on this inventory, we assess what is technically feasible. This can result in multiple solution paths, ranging from minor adjustments to a completely new automation concept.
4. Development or prototyping phase – Depending on the complexity, a prototype may be developed or a test setup created first. This gives you early insight into how the solution works and allows any necessary adjustments to be made in a timely manner.
5. Realization and delivery – After alignment and any further optimization, the solution is realized and installed at your site. Of course, we also support commissioning, so you can start using the solution effectively right away.

This phased approach keeps the project manageable and ensures that you maintain control over both functionality and expectations.