Corrective maintenance

When does corrective maintenance come into play?

Corrective maintenance is carried out as soon as a malfunction, an unexpected shutdown, or an issue that interferes with the normal use of your system occurs. This can range from a minor hiccup to a complete system failure.

In practice, this means that you contact us as soon as you notice that the system is behaving differently than usual. This could be an error message, abnormal behavior, or simply the fact that the system stops working. Corrective maintenance is therefore always reactive: something is happening that requires immediate attention.

Speed and accessibility as core principles

When a failure occurs, every minute counts. That is why our service organization is set up in such a way that a service engineer is almost always available to pick up a report immediately. You do not need to fill out a ticket system or wait until your request “comes up.” You contact us and quickly get someone on the line who thinks along with you.

In many cases, we can start an initial analysis within a short time. This does not always mean that the problem is resolved immediately, but it does mean that the process of understanding and solving it starts right away. Especially with complex systems, identifying the root cause is often the most important step.

From simple user error to complex malfunction

The nature of malfunctions can vary widely. Sometimes a problem ultimately turns out to be a user error: an action that was performed slightly differently than intended, or a setting that was unintentionally changed. In those cases as well, we support you by clearly explaining what went wrong and how you can prevent it in the future.

In other cases, the malfunction is more technical in nature. Think of a defective sensor, a worn motor, a control issue, or an electrical fault. Our engineers are equipped to analyze these types of problems and, where necessary, replace or recalibrate components.

For us, corrective maintenance does not only mean “repairing,” but also understanding why the problem occurred. We use that knowledge to prevent recurrence and, where possible, to implement improvements.

How do we analyze and resolve malfunctions?

A good solution starts with a clear understanding of the situation. That is why we always begin by gathering as much information as possible. What exactly happened? What were you doing at the moment the malfunction occurred? What normally works differently? And which steps have you already tried yourself?

Based on this information, we form an initial hypothesis. With many systems, we can observe remotely. We analyze log files, review traceability data, and check the status of sensors, motors, and other components. This often already provides clear indications.

If a remote solution is possible, we guide you through it step by step. If that is not successful, or if the cause remains unclear, we prepare an on-site visit. We then bring along targeted parts that we suspect may be the cause, allowing us to work efficiently on location.